TwitchElement Support
Let's get you sorted
Questions about your download, custom orders, or just want to say hi? We reply within 24 hours.
Send a message
Fill in the form below and we'll get back to you within 24 hours.
Quick answers
Where do I find my download after purchase?
Once payment is confirmed, go to your account › Orders › click the order › Download files. You'll also receive an email with your download link.
Can I use your overlays commercially / on stream?
Yes! All our overlays come with a personal streaming licence. Commercial resale or redistribution is not permitted without a commercial licence.
Do you offer custom overlay designs?
Absolutely. Fill in the contact form above, select 'Custom order request', and describe your brand colours and vibe. We'll send a quote within 48 hours.
What file formats are included?
Most products include ZIP files containing PNG/WEBM overlays, OBS/Streamlabs import files, and a PDF setup guide.
