Widerrufsrecht

1. Since your purchase is a digital product, it is deemed "used" after download or opening, and all purchases made on TwitchElement are non-refundable or exchangeable. Since the products made available here are intangible — including overlays, widgets, alerts, animated assets, and other downloadable digital content — there is a strict no-refund policy. The onus is on you, as a consumer, to make responsible decisions about the purchases you make online.
2. There is generally no obligation to provide a refund in situations like the following:
   • you have changed your mind about a digital product;
   • you bought a digital product by mistake;
   • you don't want a digital product after you've downloaded it;
   • you do not have sufficient expertise to use the digital product or set it up in your streaming software (e.g. OBS, Streamlabs, StreamElements);
   • the digital product did not meet your expectations;
   • you ask for goodwill;
   • you can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation).
3. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Contact

If you believe your situation falls outside of the cases listed above and would like to discuss it, contact us at support@twitchelement.com.

Last updated on March 11, 2022.